Refund Policy


Returns

We hope your are happy with your purchase, however, if you would like to return your item(s), you have 14 days from the date of delivery to contact us to return your order.  The item(s) must be returned in an unused, undamaged state in their original packaging in a re-saleable condition.

You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged.  Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit.  By keeping your receipt however, you may be eligible to claim compensation from your chosen courier.

Once we have received your returned item(s), we will notify you and process your refund for the returned goods.  Please allow up to 14 days for the refund to show in your account. 

We take extreme care in packaging items, however should you receive a damaged item, we request that you take a photo and send it to us via email so that we can inform our courier. 

*To complete your return, we also require a receipt or proof of purchase if not an online purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Note: Vintage/Antique items - These items are worn with time and character marks can be varying due to age. Items are purchased as seen on the shop listing photographs, although a majority of these items are collection only, giving opportunity to inspect before purchase. Some of these items may also occasionally come with an odour.  Whilst we make every endeavour to point out if there is any serious damage, we cannot cover every eventuality so if you have any questions please email us with any queries before purchase and we will be only too happy to help.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at thepottingshedpage@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thepottingshedpage@gmail.com and send your item to: The Potting Shed, 45 Wood Lane Hucknall, Nottingham, NG15 6LR, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: The Potting Shed, 45 Wood Lane Hucknall, Nottingham, NG15 6LR, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.